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SHIPPING AND RETURNS

Shipping Policy

Please be patient with me and understand that all my products are hand made to order.

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Your order will normally be dispatched within 7-10 days.

 

If you need a gift for a specific date, please message me so I can do my best to accommodate you.

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Customs and import taxes

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Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Return & Exchange Policy

I gladly accept returns and exchanges but the costs incurred will be your responsibly unless the item is defective.
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  • Please contact me within: 14 days of delivery

  • Dispatch items back within: 30 days of delivery

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Cancellations can only be made if I have not started making your product.

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The following items can't be returned or exchanged:
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Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

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  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

 

Conditions of return.

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Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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